No, you can simply check out as a guest! Creating an account is optional but useful for tracking your orders and easily managing returns yourself.

Check your spam/junk email folder. If you can't find the confirmation there either, please contact us at info@zachtbegin.com.

If your order has not yet been shipped, you can contact us to amend or cancel it. Please contact us as soon as possible at info@zachtbegin.com.

All our products come with a statutory 2-year warranty for manufacturing defects. Normal wear and tear is not covered.

Shipping costs are calculated automatically at checkout based on the weight and value of your order. Our shipping costs within the Netherlands and Belgium are as follows:

Letterbox package: NL €4.95 | BE €8.80
Standard package: NL €6.95 | BE €10.60
Free shipping: from €100

Orders placed before 11:00 PM will be shipped the next business day. Orders placed after 11:00 PM will be processed on the next business day. You will receive a shipping confirmation with a tracking code as soon as your order is on its way.

We work with reliable shipping partners to ensure your order arrives safely. All orders can be tracked.

We aim to process and ship all orders within 1 business day. Delivery time within the Netherlands is typically 1–2 business days after shipping. For orders to Belgium, delivery time is typically 2–7 business days after shipping.

Free shipping on orders from €100.

You have a 30-day cooling-off period to return your order.

How to return?

1. Do you have an account? Log in and easily request your return. Checked out as a guest? Send us an email at info@zachtbegin.com with your order number and which product(s) you want to return.
2. Carefully pack the product in its original packaging.
3. Include a note with your order number and name.
4. Send the package with track & trace to:

Return address:
ZachtBegin
De Vroomedijk 51
2497 VR Den Haag
Netherlands

Once we have received and checked your return, you will receive a confirmation by email. The refund will be processed within 14 days to your original payment method.

Please note: it may take a few business days for the amount to appear in your account, depending on your bank.

You can contact us via the contact details on our website, via the chat on the website, or via the contact form. You can also email us directly at info@zachtbegin.com. We aim to answer all inquiries within 24 hours.